Contents
What personal data do we collect about you?
1.1. Details and information for the preparation of the contract.
1.2. Information on the management and settlement of claims, outstanding claims and indemnities.
1.4. Financial identification data.
1.6. Government and other official identification numbers.
1.7. Photos and video recordings.
How do we use (process) your personal data?
2.2. For making assessments and decisions.
2.3. For the provision of services.
2.5. To prevent, detect and investigate crimes.
2.6. To conduct research and data analysis.
2.7. For marketing and promotional actions (marketing).
2.8. For your participation in contests and draws.
2.9. To personalize your experience and analyze and record your needs.
2.10. For the compliance of our company with the applicable laws.
Where do we collect your personal data?
3.1. ‘Application, proposal forms.
3.2. Phone calls, email, mobile text messages (SMS).
3.3. Service providers, / consultants / employees / mediators.
3.5. From software applications.
Legal basis for processing your personal data.
4.2. Further, the processing of specific categories of personal data (sensitive data).
4.3. The processing of your simple personal data.
4.4. Special cases in the processing of your simple personal data.
Retention time of your personal data.
5.2. When we are going to comply with a legal or regulatory obligation.
5.3. We protect the personal data of individuals.
Measures we take to protect your data.
6.1. When you give us your personal information.
When and how do we pass on your personal information to others?
7.1. In the context of the operation of the contract.
7.2. In the context of our promotional, commercial and advertising activities.
7.3. In every transmission we always take every measure.
8.1. Right to update, correct or delete.
8.2. Right to restrict processing.
8.3. Right (provided) to receive your personal data.
8.4. In cases where we process your personal data based on your consent.
Release Information – Changes and Updates.
Privacy Policy
For our company, the respect and protection of your personal data is a commitment. We understand and take seriously the fact that you want to be informed and interested in the secure submission of your personal data.
This Privacy Statement describes the data that the company collects about you, how we use and protect it, and the options you have regarding how we use that data.
We acknowledge that the protection of personal data is an ongoing responsibility and we will therefore update and amend this policy from time to time.
Please visit our website, e-sintagi. gr from time to time, to make sure you are aware and satisfied with any changes.
What personal data do we collect about you?
The personal data (both simple and sensitive) we process for you varies depending on our business relationship, including the type of communication between us and the products and services we provide.
The personal data we maintain and process, depending on our business relationship, includes:
1.1. Data and information for the preparation of the contract. We collect your simple personal data (personal data of the contractor, customer and object data (car, etc., etc.) and / or the data of a special category (sensitive) as mentioned in the forms of the contract between us.
1.2. Details of management and settlement of claims, outstanding and compensations. We collect descriptive data of any of your claims and our cooperative relationship.
1.3. Contact info. We collect your simple personal data such as name / surname, company name, your address, telephone number, etc. so that we can answer your questions and provide you with our services better and faster.
1.4. Financial identification data. We collect the data that are necessary for the payment of our services, such as the VAT number and the name of the Tax Office.
1.5. Email address. We collect the email address of our customers and the contact persons of our customers when they express their interest in our services or when they subscribe to our newsletter or participate in our competitions and in our commercial and advertising actions (marketing) .
1.6. Government and other official identification numbers. We collect the ID number, passport number, tax registration number, AMKA, copies of prescriptions or other identification numbers issued by the relevant government agencies, so that we can at any time confirm the identity of the person who contacts us, uses a product or service, compensation is claimed, etc.
1.7. Photos and video recordings. We collect images (including photographs and images) or videotaped recordings made in connection with our business activities, for purposes including the assessment of claims, management and settlement, differences in compensation claims or for other related purposes, as permitted by the law, as well as CCTV recordings recorded by the equipment at our facilities.
1.8. Online activity details. We collect personal data and information when you use the company’s digital services. These may include your social media account ID and profile picture, your IP address and other online identities, and other personal information you provide to us online. If you choose to link your social media account provided by another social media provider to your account with any of the Company’s Digital Services, your personal information may be shared by the other social media account, which may include personal information that is part of your social media account profile or the profiles of your friends and other connected people.
How do we use (process) your personal data?
We use your personal data for the following purposes:
2.1. To contact you.
2.2. To carry out assessments and decisions (automated and non-automated, including individual profiles) regarding our provision and terms of cooperation, the settlement of any of your requirements and the provision of assistance and other services.
2.3. For the provision of services arising from the contract between us as well as other products and services we offer.
2.4. To improve the quality of our products and services.
2.5. To prevent, detect and investigate crimes, including fraud and money laundering, and to analyze and manage other commercial risks.
2.6. To conduct research and data analysis, including analysis of our customer base and other individuals who have provided us with personal information and information (e.g., third parties seeking compensation), completion of market research, including customer satisfaction surveys, and evaluation of risks faced by our company, always in accordance with current Greek and European legislation (including securing consent, where required).
2.7. For promotional commercials and advertising (marketing). We can conduct promotional activities according to your preferences and after your consent, using emails, short messages via mobile phone (SMS) and other text messages, postal or telephone.
2.8. For your participation in contests and draws. These promotional activities may have additional terms and conditions, which will contain more information about how your personal data is processed and after we obtain your consent.
2.9. For the personalization of your experience and the analysis and recording of your needs in relation to the products and digital services that you have received from our company, presenting information, advertisements and other promotions for new products and services of our company tailored to your needs.
2.10. For the compliance of our company with the applicable laws and regulations, European directives and guiding principles, court decisions and other legal procedures, to respond to requests from public and state authorities, in accordance with the provisions of Greek and European legislation.
2.11. To enforce and defend legal rights to protect our business and those of our business associates and to safeguard our rights, privacy, security or assets, as well as to enforce the terms and conditions and seek the remedies available and reduce our losses.
Where do we collect your personal data?
Your personal data is collected from various sources, such as:
3.1. Application forms, proposals and other forms used by both the company and its partners to record your data and other information
3.2. Phone calls, e-mail (emails) and other communications related to the investigation of the services provided by us.
3.3. Service providers, / consultants / employees / intermediaries and other partners as well as other third parties.
3.4. From our sites.
3.5. From the software applications we have on computers, smartphones and other mobile devices.
3.6. From social media pages, other social media content, our tools and applications.
Legal basis of proccessing your personal data
4.1. The processing of your simple personal data and / or sensitive data is done for the provision of our services to you, which is based on your request for the provision of our services which is transmitted either directly to our company by you ordering our products and services either through our third party partners. Based on your request, the contract between us is drawn up and you receive our services / products via the method you have chosen.
4.2. Furthermore, the processing of specific categories of personal data (sensitive data) is based on either explicit consent or some other legal basis, in accordance with the General Regulation on Personal Data Protection (GDPR) and the corresponding European and Greek legislation. It is important to know that we may ask you for simple personal data and / or personal data of a specific category (sensitive) to comply with applicable legal requirements and some personal data may be required to be able to fulfill the terms of our contract with you.
4.3. The processing of your simple personal data for marketing and / or promotional purposes is based on your consent.
4.4. In some cases the processing of your simple personal data and / or special categories (sensitive) is necessary for the purposes of our legal interests or for the purposes of our compliance with national and / or European legislation.
When the processing is based on your consent e.g. for promotions, etc. you can revoke the consent at any time.
Retention time of your personal data
5.1. When we provide you with a product or service e.g. execution of order, execution of prescription, processing of all kinds of claims, etc. we keep your simple personal data, as well as the personal data of a special category (sensitive) for the entire period of validity of the contract between us and in any case until the expiration of the service or through a third party partner.
5.2. When it comes to complying with a legal or regulatory obligation, we retain your simple personal data, as well as personal data of a specific category (sensitive) for at least as long as it takes to comply with that obligation.
5.3. Διατηρούμε τα προσωπικά δεδομένα των προσώπων που έκαναν εγγραφή στα newsletters (ενημερωτικά δελτία) ή/και στις προωθητικές μας ενέργειες, μέχρι πέντε (5) έτη, εκτός εάν μας δηλώσετε ότι δεν επιθυμείτε πλέον να λαμβάνετε από εμάς newsletters ενημερωτικά δελτία ή/και προωθητικό υλικό.
The measures we take for the protection of your personal data
6.1. When you give us your personal data (simple and sensitive), we take all necessary measures under Greek and European legislation to ensure that are kept securely, either in a special electronic space (if your data is in electronic form ) or in a special storage place (if your data is in printed form). In order to protect your personal data, we take physical, technical and organizational measures to protect them. We update and control the security technology we use on an ongoing basis. We restrict access to your personal data to only those employees who need to be aware of it in order to provide benefits or services to you. In addition, we educate employees about the importance of confidentiality and the security of your personal data.
When and how do we send your personal information to others?
7.1. As part of the operation of the contract between us, your simple personal data and special categories of personal data (sensitive), will be transferred to natural or legal persons who, as processors, can process them on behalf of the Company , based on the contract between them. Recipients of your data may also be various government agencies and intermediaries who will act as executors of the processing on behalf of the Company. Transfer of data from the Company to the Overseas can be done only on the basis of an explicit legal obligation (eg money laundering legislation) or on the basis of its contractual reinsurance obligation.
7.2. As part of our promotional and advertising activities, we may use third-party companies that provide advertising services on our behalf. Thus, we may need to transmit your personal data to these companies solely for the purpose of fulfilling this specific commercial purpose. However, you should be aware that we only transmit your personal data that is absolutely necessary to provide the promotional services we request and require them to take all technical and organizational measures for the security and protection of your data and not to use it for other purposes.
7.3. In every transmission we always take every measure so that the data that will be transmitted are the minimum necessary and that all the conditions for legal and fair processing will be met.
Your rights
You have the right to request access to your personal data, which we process. In addition, you have the following rights:
8.1. Right to update, correct or delete (when possible) your personal data.
8.2. Right to restrict the processing or objection to the processing of your personal data.
8.3. Right (under certain conditions) to receive your personal data so that you can use it anywhere else or we transfer it on your behalf.
8.4. In cases where we process your personal data based on your consent, you also have the right to revoke your consent at any time, without prejudice to the legality of the processing for the period prior to the withdrawal of your consent.
Finally, you have the right to file a complaint to the competent Greek independent authority, which is the Personal Data Protection Authority.(http://www.dpa.gr/).
How to contact us?
You can contact us for any questions regarding the processing of your personal data or to exercise your rights by sending an email to info@e sintagi. gr
Release Information – Changes and Updates
We reserve the right to modify and update this policy at any time, for any reason, without notice to you, except for the posting of the updated policy on our website e- < strong> sintagi. gr
We may send periodic emails to remind you of changes and updates to this policy, but you should check our website frequently to stay informed of your current and valid Privacy Policy.
This statement was last updated on 6/18/2020.