Terms & Conditions
Here you will find all the useful information about the operation of our online store. e-sintagi.gr wants you to know in a direct, simple and clear way the terms of use of our online store.
The respect of your Personal Data is above all our moral obligation and not only legal. Thus e-sintagi.gr with the requirements of the General Regulation of Personal Data Protection, known as GDPR and Greek and European legislation.
Terms of Use
General
The Terms and Conditions of Use of this website www. e-sintagi.gr and the Privacy Policy of its users describe:
- The process of collecting the personal data of the users of the website / customers of the website e-sintagi.gr.
- The use of this data by e-sintagi.gr and the terms of use of this website.
A user of our website is considered anyone who visits it in order to be informed about products and services available exclusively in the physical space of our pharmacy, as well as the one who browses the website as a visitor.
– To prepay his order that he will receive from the site of our physical pharmacy or via delivery in his shipping address and to pay by choosing one of the payment options provided by our website.
– To see after the completion of his payment the proccess of his order.
The customer, as well as the user of our website, from the moment he chooses to proceed with the use of the services of the website e-sintagi.gr unreservedly and fully accepts these Terms of Use and the Privacy Policy.
In order to be consistent in the daily developments of technology and to continuously upgrade the services provided by us on our website and we reserve the right to unilaterally modify these Terms of Use, with the sole obligation to publish them on the relevant site of its website and without prior notice to customers of.
Our choice is related exclusively to the fact of the immediacy in the adoption of practices for improving the services of our website
Offers running the same period and related to the same products may not be combined (with a few exceptions to be noted). In addition, we would like to clarify that the offers are valid until stocks are exhausted.
Return of products
You have the right to return the product you received within 14 calendar days and request its replacement with another product. We emphasize that the date of dispatch of the returned product is considered the one indicated by the courier on the receipt, for the control of the deadline.
- For returns within Greece (as in the case of change) you are charged the amount of € 4.90.
- For returns from abroad, the return costs are borne by the person making the return.
In any case the returned products must be in the condition received by the customer. This means:
- Do not have damage and their packaging should be the ones that normally accompany the product
- Be in excellent condition with their factory packaging (box or jelly)
- Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
If the above conditions are met, you are free to send it back to us for replacement, after first contacting our customer service department. Otherwise we reserve the right not to accept the return.
The change process is simple and is always done by phone with us, at 233 102 8594. Quickly, the change process is as follows: Contact the customer service department at 233 102 8594, to register your request, send us the product to be changed. When we receive the product, we check if it meets the above conditions. If it meets them, we will send you the new product. The shipping cost of the new product is charged to you and is € 4.90. If you wish us to send it to you with your own cooperating transport company, you should know that our company does not bear the costs of transporting the parcel, as well as does not bear any responsibility for any longer delivery time than estimated by the cooperating courier company.
It is clarified that replacements are always made to the current price of the product with the extra charge listed above. In case the new product you choose has a lower price than the one you return, you are entitled to a discount coupon, worth equal to the difference that results. Refunds for the above case are not made.
In case of change of order which was made upon receipt from the store, the change is made by phone and sent by us through the cooperating Courier with a charge of € 4.90 which corresponds to the shipping costs of the product from us to you.
Privacy Policy
Whenever you choose, either through the e-ordering process, or through the telephone ordering process to provide us with your e-mail address and / or your mobile phone number, or any other personal data, you choose at the same time to keep and process your personal data from us.
We would like to know that e-sintagi.gr will never use your personal data for purposes other than those listed here.
Your personal data is for e-sintagi.gr absolutely sacred and we wish to operate exclusively for your benefit and with respect for your individuality and to your freedom of choice.
Our store and / or data processors, acting on our behalf and on our behalf, collect, process and use personal data of the Customer – Subject to these terms and conditions in accordance with applicable provisions of national and Community legislation relating to protection of the individual from the processing of personal data, as well as the Decisions of the Personal Data Protection Authority, which we respect and abide by. Any future change of the above regulatory framework will be subject to these terms of use.
The collection of your personal data is carried out only with your explicit consent and concerns exclusively the process of achieving the operational goals of this website and this online store.
The purpose of the collection and processing of personal data is the communication of the Company with the Customer for the optimal service of the request recorded in the contact forms and in any possible order. Specifically, the collection of personal information of our customers has as main purposes:
– the orderly and efficient execution of your transactions with our pharmacy.
– the recording of customers’ requirements regarding the products and services of our pharmacy
– the configuration of personalized offers of our marketing products according to the personal needs of each customer
We inform you that in order to collect and analyze your opinion with objective criteria, in order to offer you better services and personalized communications / suggestions about products that suit you, we work with
- Google for personalized and repetitive marketing (remarketing),
- Facebook for personalized and repetitive marketing (remarketing), see more here.
Our store collects and processes personal data exclusively for the aforementioned purposes and only to the extent absolutely necessary for the effective service of these purposes.
This data is always relevant and not more than what is required in view of the above purposes, and is accurate and, if necessary, updated, while being processed lawfully and lawfully in a manner compatible with these purposes always in accordance with the principle of proportionality (Article 5 par. 1 of Regulation 679/2016 GDPR).
Our website keeps the personal data of the Customers only for the period of time required for the realization of the purposes of their collection and processing, and are deleted in a safe way after its completion, unless it is foreseen to continue their observance by the current legislation.
So, it maintains the personal data as long as the Customer is active, and in case of inactivity and non-transaction with our store, the data is retained for a period of five (5) years, and the relevant liquidation will take place every month in January. year, regardless of the date of collection of the Customer’s personal data.
Data security : Our website states that during the retention of such data / personal data and our electronic communication, it uses them legally, taking the necessary security measures and maintaining their confidentiality. In particular, we take all appropriate and available organizational and technical measures for data security and protection against accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unfair processing, such as e.g. classification of access to personal data, security of the premises where a physical file of personal data is kept, destruction of all documents containing personal data, so that it is not possible to retrieve any information, while the network is protected by Firewall and NAT and data encryption
Recipients of data : Recipient of personal data is our store itself, as well as the processors on behalf of the store.
Our store guarantees that it will not proceed with transmission, notification, disposal, etc. the personal data of the Subject to third parties for any purpose or use. However, it reserves the right to disclose information concerning the Subject, if the law imposes a corresponding obligation or if such notification is required by the competent government / state bodies, administrative authorities or law enforcement agencies.
So, e-sintagi.gr will not disclose a Customer’s email address or other personal information for advertising or other promotional purposes and / or only with its express consent in accordance with the conditions laid down by the GDPR.
e-sintagi.gr does not guarantee the security of information / data transmitted over networks to the extent that their protection is not achieved by receiving offers security measures imposed by law and not liable for any direct, indirect, positive, detrimental, material or otherwise damage that the user may have suffered as a result of his access to the internet.
Executors on behalf of our pharmacy : e-sintagi.gr cooperates with third party partners (e.g. courier companies), who act as the processors in the name and on behalf of our store, in accordance with our instructions for the above mentioned processing purposes and who have undertaken the custody of the personal data that the Subject enters in the contact forms and order.
Links to third party websites : Any linking of this Website through special hyperlinks (links, hyperlinks, banners) to any other third party website does not imply any responsibility for our policy on our store followed on this website regarding the protection and management of personal data. Subjects should ensure that they are informed about the protection and management of their data from the above websites.
Rights of Access and Objection : Every Customer – Subject has the right to know if his data is or has been processed (right of access). The Customer is also entitled to object in writing at any time to the processing of his personal data. In particular, every customer has the right to request access to, correction or deletion of personal data or restriction of the processing of the data subject as well as the right to object to the processing and to complain to a supervisory authority (as defined in Articles 13 to 20 of Regulation 679/2016 GDPR). Each customer can additionally request the portability (according to the possibility given to you by Regulation 2016/679 GDPR) of his personal data. For any exercise of your rights you can contact the Controller, defined below.
Every customer also has the right to withdraw his consent at any time by sending an email to the Personal Data Processing Officer (Article 2 case no. Of Law 2472/1997 and Article 7 of Regulation 679/2016 GDPR), by sending an e-mail from the same address through which the electronic contact form or the order form was submitted, in order to identify the Subject.
To contact us for personal data issues you can send us an email at our contact email info@e-sintagi.gr.
During the telephone communication, our store can ask the Customer – Subject to verify his identity before he can satisfy his request.
For any differences that will arise between customers or between customers and third parties and are due to messages, data, data or information circulated through e-sintagi.gr the latter states that any removal of the privacy of the customer’s telecommunications is allowed only if and to the extent that e-sintagi.gr is required to fulfill its obligation under current legislation.
It is expressly agreed that the above terms are governed by Greek Law, the decisions of the statutory bodies of the State that apply to the transactions of electronic communications, as well as the relevant provisions in force at the time. It is expressly agreed here that the disputes that may arise from the application of these terms and the general use of our store, if not resolved amicably, fall under the jurisdiction of the Courts of Veria in Greece.
Automatically Recorded Information
The server (web server) of e-sintagi.gr based on its construction specification and according to the current accepted on the internet automatically records some information. The reasons for the recording are related to:
– early diagnosis and automatic problem solving
– collection of demographic information
– successful management of online store services
This information is anonymous (not personally identifiable) and contains domain names and / or I.P. addresses of the browsers that visit the online store, the day and time of the visit and other (always) non-personally identifiable information.
Cookies
Please read our relevant cookie policy page at the Privacy Center.